I had 2 phone numbers , one for amazon.com in usa and other for amazon.com.mx. Since I bought from the Mexico website I dialed that number. I asked if someone also spoke English well they transferred me to the usa site. They said no you have to call the Mexico site. Ok I did again, had trouble with the delivery and the guy said he would call me back. The guy from the Mexico site did call me back and it was from Seattle Go figure