jojana Posted August 7, 2020 Report Share Posted August 7, 2020 For the last two months I endured nothing but problems with them. I have sent countless emails all to be told to check my devices and that my network is "observed correctly" I am a Twitch streamer and after 1.5 hours today with a service technician here and one on the phone I have now been told that Ilox doesn't support live streaming to platforms such as Twitch. It was working before and now they have just cut off the ability for me to do my live streaming. My live stream is my only source of income and now I cannot do it all thanks to Ilox and their crap business etiquette. Quote Link to comment Share on other sites More sharing options...
AngusMactavish Posted August 7, 2020 Report Share Posted August 7, 2020 Wouldn't a VPN solve your problem? Quote Link to comment Share on other sites More sharing options...
jojana Posted August 7, 2020 Author Report Share Posted August 7, 2020 1 minute ago, AngusMactavish said: Wouldn't a VPN solve your problem? I have tried a VPN and unfortunately it creates a bigger problem. My bitrate for upload Twitch requires at least 3-5mbps. I cannot go above 1.5mbps and with that my live stream looks like a blurry mess. Quote Link to comment Share on other sites More sharing options...
Out1 Posted August 7, 2020 Report Share Posted August 7, 2020 Try StrongVPN; server from Houston. Works very well for me. Quote Link to comment Share on other sites More sharing options...
artsnob Posted August 7, 2020 Report Share Posted August 7, 2020 Call my tech guy Diego González 322 149 9217. gonzales10diego@hotmail.com. He will figure it all out, I have Ilox and now can watch all my systems....very satisfied. Ken Quote Link to comment Share on other sites More sharing options...
jojana Posted August 7, 2020 Author Report Share Posted August 7, 2020 2 hours ago, Out1 said: Try StrongVPN; server from Houston. Works very well for me. My issue is not watching a stream but having an audience watch me. I have expressvpn and it only makes things worse. Quote Link to comment Share on other sites More sharing options...
John Shrall Posted August 7, 2020 Report Share Posted August 7, 2020 I don't know about streaming but today was the first time I've seen ILOX remove the throttling of torrent downloads. Normally it tops out at either 2mb/second or 10 but today it was running a full 25mb+/second. A 2.5gb file took 2 minutes to download. Normally to attain those speeds I had to start my Nord VPN which would seem to imply that a VPN would bypass anything ILOX is doing to slow inbound or outbound traffic. Quote Link to comment Share on other sites More sharing options...
MeToo Posted August 8, 2020 Report Share Posted August 8, 2020 Strongvpn and nordvpn have wireguard protocol available. This does not slow traffic like openvpn protocol. Latency is also reduced to near non-vpn levels. Quote Link to comment Share on other sites More sharing options...
gringohombre Posted August 8, 2020 Report Share Posted August 8, 2020 35 minutes ago, MeToo said: Strongvpn and nordvpn have wireguard protocol available. This does not slow traffic like openvpn protocol. Latency is also reduced to near non-vpn levels. What language is this? 1 1 Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted August 8, 2020 Report Share Posted August 8, 2020 My service has been intermittent for past 7/10 days urg Quote Link to comment Share on other sites More sharing options...
Kiko Posted August 8, 2020 Report Share Posted August 8, 2020 29 minutes ago, gringohombre said: What language is this? Friday Happy Hour Quote Link to comment Share on other sites More sharing options...
jojana Posted August 8, 2020 Author Report Share Posted August 8, 2020 I will make it clear that Ilox told me on the phone that they are throttling my upload connection to services that are bandwidth intensive. When I signed up I had asked if their service was unlimited and I was told it was unlimited. So they have lied to me and I am extremely unhappy that another fraudulent business practice has evolved in the village. I spent months thinking that maybe it was something in my settings and I lost a lot of time and sanity emailing support back and forth all to be fed lies with them fully knowing that they were throttling my upload. I wish there was other ISP's that could compete with Ilox but unfortunately most companies that offer high speed internet see the lakeside as a waste of time and money. On a side note to show that they wanted to resolve my issue they said that if I don't want to have my upload speed throttled they advised me to sign up for TelMex (another joke of a company). Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 8, 2020 Report Share Posted August 8, 2020 They throttle all folks upload speed now . I get 300 down but only 30 up. It use to be 60 or so going up. This is using a wired connection. This started about a month or so ago. Luckily I don't care but I understand that you care. FYI Lakeside TV offers a streaming TV service that works with ILOX. Also Google and Netflix work with ILOX also. Hope you find a solution to your problem. Quote Link to comment Share on other sites More sharing options...
jojana Posted August 8, 2020 Author Report Share Posted August 8, 2020 I get high speed results as well and my speed tests show that I have great upload however Ilox has stated that they are deliberately throttling to specific site services that they deem are bandwidth intensive. I had no problem 2 months ago and now I have found out the reason and its funny that when I look for answers online people say to just get your ISP to change your route for traffic and it gets done. Unfortunately that is not the case here with Ilox, here any complaints fall on deaf ears and if you cancel then its still a "oh well, who cares". I hope one day business protocol will be truthful and not be deceitful in their tactics to get your pesos. Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted August 8, 2020 Report Share Posted August 8, 2020 29 minutes ago, Upfront said: should should be getting 300 but it changes. no prbs uploads though. no throttling How can I check my internet please? Quote Link to comment Share on other sites More sharing options...
artsnob Posted August 8, 2020 Report Share Posted August 8, 2020 I also have Directvgo that works with Ilox also.. Quote Link to comment Share on other sites More sharing options...
Out1 Posted August 8, 2020 Report Share Posted August 8, 2020 On 8/7/2020 at 1:58 PM, jojana said: I have tried a VPN and unfortunately it creates a bigger problem. Not all VPNs are equal. I am convinced that Ilox throttles streaming if you don't have a VPN. John Shrall said above that Ilox throttles torrent downloads. You obviously need a good VPN to hide your upload destination. Test a few different VPNs on your uploads; StrongVPN works for my needs. By the way I think Ilox guaranteed me 100 down and 70 up when I signed up 2 years ago; never got better than 40 up from day one and they have never done anything to improve it; today 90 down and 22 up through StrongVPN. Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 8, 2020 Report Share Posted August 8, 2020 5 hours ago, Upfront said: should should be getting 300 but it changes. no prbs uploads though. no throttling Use Nperf and you will get correct results. Ookla is useless now. It reads too slow. Fast for me is too fast it shows 340. Nperf is just right. 🙂 Quote Link to comment Share on other sites More sharing options...
RickS Posted August 9, 2020 Report Share Posted August 9, 2020 Where/who is nperf? Looking at the 'English' that is provided on their website, they are NOT a country that is native English speaking.... and probably not German, Spanish etc. Their grammar is not consistent with 'someone' who speaks English. Just Curious. EDIT: Looks like they are a French company.... Quote Link to comment Share on other sites More sharing options...
Curmudgeon Posted August 9, 2020 Report Share Posted August 9, 2020 11 hours ago, jojana said: .... they advised me to sign up for TelMex (another joke of a company). I have Telmex fiber connection and I am very happy. I am getting exactly what I pay for; 50 down and 20 up. And a clear reliable phone service. Do lots of streaming and torrents. No problem. 1 Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 9, 2020 Report Share Posted August 9, 2020 https://www.nperf.com/en/ Nperf is what ILOX was using to judge my speed. Nperf has servers in Michoacan. Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 9, 2020 Report Share Posted August 9, 2020 18 hours ago, Upfront said: it depends on many ohter variables. hereis nperf decidedly different. much fast dl much lower up My upload speed came back to 60/70 today. Maybe they fixed things. Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 10, 2020 Report Share Posted August 10, 2020 I was wrong. Upload speed back to 6 this morning. Sigh Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 10, 2020 Report Share Posted August 10, 2020 4 hours ago, Upfront said: for serious disapointment go here https://speedof.me/ I would not trust it. Mandatory cookies. Quote Link to comment Share on other sites More sharing options...
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