sm1mex Posted May 6, 2020 Report Share Posted May 6, 2020 Second time in 3 days. Quote Link to comment Share on other sites More sharing options...
johanson Posted May 6, 2020 Report Share Posted May 6, 2020 Telmex internet in upper West Ajijic seems like its out every one to three days lately. It used to be so reliable. Now it is so unreliable. What is up? Thanks God, I have IZZI cable as a backup. And although I have the most economical IZZI cable package as a backup, they recently upgraded their local internet speeds to almost 10 Mb/sec down by about 0.8 Mb/sec up Quote Link to comment Share on other sites More sharing options...
sm1mex Posted May 6, 2020 Author Report Share Posted May 6, 2020 It started when they started the bike path construction. Probably cutting the lines often. 2 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted May 6, 2020 Report Share Posted May 6, 2020 I doubt that Telmex doesn't have lines running under the highway in Ajijic. The lines are on poles, and there hasn't been any digging for some time These outages are some problem in the central distribution. The outages cover an extremely large area. Quote Link to comment Share on other sites More sharing options...
tomgates Posted May 7, 2020 Report Share Posted May 7, 2020 Electric and telephone/internet outages - desde 16 Septiembre 1920. 1 Quote Link to comment Share on other sites More sharing options...
cafemediterraneo Posted May 7, 2020 Report Share Posted May 7, 2020 I thought that was my problem too. I went to Ilox yesterday and they said it would be up in a few hours. When it was still not up this morning I returned. When she ran my account info she said that i had been terminated for nonpayment! I paid for a year in advance about a year and a half ago. They never sent me even an email bill, always 0000. Seems crazy to turn off paying customers without notice..... Quote Link to comment Share on other sites More sharing options...
John Shrall Posted May 7, 2020 Report Share Posted May 7, 2020 You can check your ILOX status by going to https://clientes.iloxtelecom.com/portal/Login.aspx?uacc=c81e728d9d4c2f636f067f89cc14862c and set up an account for access. You can pay bills by credit card also. Quote Link to comment Share on other sites More sharing options...
cafemediterraneo Posted May 8, 2020 Report Share Posted May 8, 2020 14 hours ago, John Shrall said: You can check your ILOX status by going to https://clientes.iloxtelecom.com/portal/Login.aspx?uacc=c81e728d9d4c2f636f067f89cc14862c and set up an account for access. You can pay bills by credit card also. that's okay info, but as soon as I can I will be going back to Telmex. The unreliability of the phone is a deal killer for me. It was especially hard when my husband was dying and waiting for the Doctora to call and it's dropping the calls. this last week I missed more than a dozen calls when I was right next to the phone.... Quote Link to comment Share on other sites More sharing options...
johanson Posted May 8, 2020 Report Share Posted May 8, 2020 Telmex internet down again in upper West Ajijic this Monday morning at 7:45 Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted May 8, 2020 Report Share Posted May 8, 2020 1 hour ago, cafemediterraneo said: that's okay info, but as soon as I can I will be going back to Telmex. The unreliability of the phone is a deal killer for me. It was especially hard when my husband was dying and waiting for the Doctora to call and it's dropping the calls. this last week I missed more than a dozen calls when I was right next to the phone.... Maybe a small cheap cell phone would help 1 Quote Link to comment Share on other sites More sharing options...
John Shrall Posted May 8, 2020 Report Share Posted May 8, 2020 1 hour ago, cafemediterraneo said: that's okay info, but as soon as I can I will be going back to Telmex. The unreliability of the phone is a deal killer for me. It was especially hard when my husband was dying and waiting for the Doctora to call and it's dropping the calls. this last week I missed more than a dozen calls when I was right next to the phone.... Most people who opted for ILOX phone went back to Telmex for dial tone. Their VOIP system is totally unreliable. Can’t make outbound calls and inbound calls never make it. More and more we’re using cell phones over the land line. Quote Link to comment Share on other sites More sharing options...
johanson Posted May 8, 2020 Report Share Posted May 8, 2020 When I posted above that the Telmex internet went down again, I left one important fact out. As I drove away this morning to buy groceries I noticed that an abandoned and old telephone pole had broken in the middle and the top half fell down on both the Telmex and Telecable cables; breaking the telmex cables only. I still have telecable. CFEs lines are on separate poles which are appreciably higher and the were not impacted at all. So the outage I reported only impacts 4 homes. Being an old timer, and having moved in in 1997, I am used to having power, telephone, and internet failures and learned that the best thing to do is to have a backup for most everything. In this case, as I mentioned above I have IZZI cable internet as my backup. Quote Link to comment Share on other sites More sharing options...
johanson Posted May 8, 2020 Report Share Posted May 8, 2020 UPDATE. A Chapala municipality government truck just showed up, checked out the damage and has also phoned Telmex IZZI reporting that a pole had broken and fallen their lines. It will be interesting to see how long it takes for some of the workers from either Telmex or IZZI cable show up to make repairs now that the someone phoned from the government has phoned up. Quote Link to comment Share on other sites More sharing options...
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