glws7777 Posted July 6, 2020 Report Share Posted July 6, 2020 obviously they are not all available online. Telmex does much more then take and give information. they do repairs updates in the field and houses also install new phones. I am surprised how many people don't consider that. Contact in the offices are obviously minimum with Telmex employees and easily managed. also field workers are not seen unless they come to your house and do repairs etc. even then there can be plans in place. Rainy season is a high work period for them. Quote Link to comment Share on other sites More sharing options...
Bisbee Gal Posted July 6, 2020 Report Share Posted July 6, 2020 I have seen TelMex trucks out and about, workers on poles, etc. all the while the office has been closed. 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted July 6, 2020 Report Share Posted July 6, 2020 1 hour ago, glws7777 said: obviously they are not all available online. Telmex does much more then take and give information. they do repairs updates in the field and houses also install new phones. I am surprised how many people don't consider that. Contact in the offices are obviously minimum with Telmex employees and easily managed. also field workers are not seen unless they come to your house and do repairs etc. even then there can be plans in place. Rainy season is a high work period for them. Please help me to understand ....What service is not available online and/or by phone? Quote Link to comment Share on other sites More sharing options...
mod-3 Posted July 6, 2020 Report Share Posted July 6, 2020 On 5/19/2020 at 9:21 AM, happyjillin said: Stick your apps and googaws. My wife and I actually go out of the house. My wife is fortunately more physically able and goes to the market everyday and other places from time to time. I suspect we are much happier than you self imposed hermits and your tech crap. Yes we are still cautious so lecturing me is a wasted use of your computer keyboard. Sometime this week I am going to get my 2 drivers license renewals. Try that with yer apps.-SNORK! pedro kertesz There is no need for this childish behavior. Consider yourself warned. 1 Quote Link to comment Share on other sites More sharing options...
glws7777 Posted July 20, 2020 Report Share Posted July 20, 2020 I just paid the bill by credit card yesterday online. worked good Quote Link to comment Share on other sites More sharing options...
cstone Posted July 21, 2020 Report Share Posted July 21, 2020 Online is fine and dandy when it works ! I seem to have been "disappeared" by TelMex and I am getting billing messages for a number that is not mine. After receiving no bills at my house and getting messages that they were going to cut my service, I tried online AGAIN, but got caught in a voice mail loop. So much for online ease of paying. The system online doesn't recognize me and won't let me in, but TelMex knows me as a person and wants their $$. Sometimes it just isn't all that easy. Each circumstance is different, so don't be all judgy . 3 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted July 21, 2020 Report Share Posted July 21, 2020 1 hour ago, cstone said: Online is fine and dandy when it works ! I seem to have been "disappeared" by TelMex and I am getting billing messages for a number that is not mine. After receiving no bills at my house and getting messages that they were going to cut my service, I tried online AGAIN, but got caught in a voice mail loop. So much for online ease of paying. The system online doesn't recognize me and won't let me in, but TelMex knows me as a person and wants their $$. Sometimes it just isn't all that easy. Each circumstance is different, so don't be all judgy . did you try calling 800 123-2222 ? The first question is if you are calling from the line in question press 1 if other phone press 2 ( Then if other they ask you to enter the number with the problem including area code). after the ads enter 5 and then ask for help in English( Quote Link to comment Share on other sites More sharing options...
bmh Posted July 21, 2020 Report Share Posted July 21, 2020 Bancomer has payed my telmex and cfe bills for the last 20 years and I never had a problem.. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted July 21, 2020 Report Share Posted July 21, 2020 9 minutes ago, bmh said: Bancomer has payed my telmex and cfe bills for the last 20 years and I never had a problem.. True for many people. Wouldn't apply for them. The problem cstone is having is a billing problem that only Telmex can fix. 1 Quote Link to comment Share on other sites More sharing options...
cstone Posted August 14, 2020 Report Share Posted August 14, 2020 Yes, I have tried the 800 number many times. I rarely get connected, and when I do it says please wait, etc. Most of the time, after 5 -10 minutes the line goes dead. I don't need an English speaker, I just need a speaker. The only time I ever got through, months ago, after a 20 minute wait on hold, she said this was an issue best resolved in person. Great, now where can I find a TelMex person ? I went by on Wednesday and the office was closed and there was a long line of people waiting to pay at the machine. I had to do that, too. At least now I can tell you that there was NO ONE in the office on Wednesday, but the machine was working. Im nor sure how beauticians and restaurants andf the tianguis can be open and not a utility office like TelMex. The cashiers are already behind a plexiglass window, and there is plenty of room to space out the staff who work at the desks. They dont even need a full staff, only 1 or 2 people and someone at the door to regulate the amount of people in the office. Quote Link to comment Share on other sites More sharing options...
lcscats Posted August 14, 2020 Report Share Posted August 14, 2020 On 7/6/2020 at 2:06 PM, Mostlylost said: All the Telmex services are available online and/or by phone. Telmex doesn't have offices in most small towns like Tuxcueca, San Luis Soyatlan, Mazamitla, Jocotepec, etc., but the people have phones. Well thats just great but since they have refused to call us back in two months and we have left six messages your advice is absolutely useless. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted August 14, 2020 Report Share Posted August 14, 2020 3 hours ago, lcscats said: Well thats just great but since they have refused to call us back in two months and we have left six messages your advice is absolutely useless. Are you calling 800 123-2222? or using https://telmex.com/web/hogar/ ?? I just ordered a new installation with no problem. Quote Link to comment Share on other sites More sharing options...
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