diandbeau Posted March 4 Report Share Posted March 4 My modem needs to be replaced. And, it takes me 30 minutes to get to TelMex. Just asking if it is possible to get a new modem there just by walking in - or should I call TexMex myself? Thanx! Quote Link to comment Share on other sites More sharing options...
Ezzie Posted March 4 Report Share Posted March 4 From what I understamd they will mo longer give you a replacement modem at the Telmex office. You have to put in a service call by calling the number for service indicated on your bill then if they verify a problem they will send you a replacement. Quote Link to comment Share on other sites More sharing options...
Ferret Posted March 4 Report Share Posted March 4 Don't hold your breath. I found it far easier to purchase a Telmex modem on Mercado Libre. Call the 1-800 number for Telmex and ask for an English speaking technician. They are the ones who told me about Mercado Libre and which was the best and newest modem model to purchase. They are very reasonably priced. I gave away the two modems that I purchased when I dumped Telmex. One of them was brand new. I gave the old non working one back to Telmex when I closed the account. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted March 4 Report Share Posted March 4 Called Telmex and after Tech support checked , verified the problem was my modem and they authorized a new modem which I collected in Ajijic the same day with the order number tech support gave me. 3 Quote Link to comment Share on other sites More sharing options...
Ferret Posted March 4 Report Share Posted March 4 That's an improvement. The last one that the Ajijic office gave me came off a pile of returned modems on the next desk... unchecked as to working capabilities. It didn't work and I assume that someone also got the non working modem that I returned. That was the last straw for me. 3 Quote Link to comment Share on other sites More sharing options...
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