Lexy Posted January 26 Report Share Posted January 26 I need a contact number for Totalplay to question my last bill for Internet service. The number must include a choice to speak to someone in English. Thanks if you can help. Lexy Quote Link to comment Share on other sites More sharing options...
rckrckr Posted January 26 Report Share Posted January 26 Ricardo Barajas, whatsapp 332-355-0308, communicates in English. He quickly corrected an error on my last bill. 1 Quote Link to comment Share on other sites More sharing options...
Sea Posted January 26 Report Share Posted January 26 Keep the main number too. The recording gives you an english option right up front on the call. It's good to have because their repair on weekends is stunning compared to Telmex. They have same day repair on Sundays, for example. They also fix bills. 800 510 0510 1 Quote Link to comment Share on other sites More sharing options...
Lexy Posted January 27 Author Report Share Posted January 27 I tried calling 800 510 0510, pressed 9 for English, as directed, and got silence, then back to Spanish. Did this several times, no Englsi, only silence, then Spanish again. Very frustrating. Lexy Quote Link to comment Share on other sites More sharing options...
virgo lady Posted January 27 Report Share Posted January 27 For all service requests made by phone, just get anyone on the line, and then politely say in bad Spanish: "servicio en ingles, por favor" and the person on the line will either speak english or they will connect you to someone who does. Quote Link to comment Share on other sites More sharing options...
Lexy Posted January 27 Author Report Share Posted January 27 Thank you, Virgo. I tried that, and pressed 1 for payment. But you've inspired me to push any of the numbers from 1 on and see where that gets me.. Lexy Quote Link to comment Share on other sites More sharing options...
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