phil in mexico Posted November 12, 2022 Report Share Posted November 12, 2022 Fiber optics installed 1.6 down AMAZING ( Not ) in brisas 50 down lasted 4 days before fibre I had 12 down be careful what you wish for⚠️ Quote Link to comment Share on other sites More sharing options...
Ferret Posted November 12, 2022 Report Share Posted November 12, 2022 I feel badly for you but Telmex is Telmex. Over promise, under deliver and no customer service. 1 Quote Link to comment Share on other sites More sharing options...
chapalence Posted November 12, 2022 Report Share Posted November 12, 2022 9 hours ago, phil in mexico said: Fiber optics installed 1.6 down AMAZING ( Not ) in brisas 50 down lasted 4 days before fibre I had 12 down be careful what you wish for⚠️ We are having the same issues in CH. One of our members went to Telmex and this is what we have been asked to do. Email is the easiest and you will get a folio # quickly and in some cases members are being helped almost immediately. "I reported the problem at Telmex today. Alejandra told me that the Telmex guys have told her this problem is happening in CH AND Brisas. She asked them for the account numbers so she could report it. They didn't have them. She said she is aware of this widespread problem, but doesn't have any account numbers to report it. She asked that EVERYONE come in and make a report and/or email her at abaranda@telmex.com. with your account number, phone #, cell phone number, and a description of the problem. PLEASE, everyone report. She knows about it and needs everyone to report." Suerte. 2 Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 12, 2022 Report Share Posted November 12, 2022 Phil, did you contact your installer as was suggested in the other thread about Fiber Optics problems? We had to have the cable from the pole to our house replaced 2 days after it was installed as it quit working. Our installer came and checked the line with his device and they rewired to our house, took about 1/2 hour. Now we are back to getting 38 - 43 mbps consistently. Quote Link to comment Share on other sites More sharing options...
Floradude Posted November 12, 2022 Report Share Posted November 12, 2022 I just checked mine. After two years with Telmex Upload = 50.12 and Download = 21.60 Quote Link to comment Share on other sites More sharing options...
chapalence Posted November 12, 2022 Report Share Posted November 12, 2022 The problems most of us are experiencing in CH has nothing to do with speed. We have people getting almost 100mbps, but at peak hours the system is buffering and in some cases, the TV goes black and you can't reconnect to YouTube and/or Netflix. This started when they drastically increased the number of people in CH and Brisas connected to FIOS. Amazon has run numerous tests on Firesticks and in every case they have said the problem is the internet. 1 1 Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 12, 2022 Report Share Posted November 12, 2022 4 hours ago, chapalence said: We are having the same issues in CH. One of our members went to Telmex and this is what we have been asked to do. Email is the easiest and you will get a folio # quickly and in some cases members are being helped almost immediately. "I reported the problem at Telmex today. Alejandra told me that the Telmex guys have told her this problem is happening in CH AND Brisas. She asked them for the account numbers so she could report it. They didn't have them. She said she is aware of this widespread problem, but doesn't have any account numbers to report it. She asked that EVERYONE come in and make a report and/or email her at abaranda@telmex.com. with your account number, phone #, cell phone number, and a description of the problem. PLEASE, everyone report. She knows about it and needs everyone to report." Suerte. Email address doesn't work. Quote Link to comment Share on other sites More sharing options...
rvanparys Posted November 12, 2022 Report Share Posted November 12, 2022 We have TelMex fiber in Rancho del Oro... Last month we were out 22 days...The problem was a broken fiber optic cable that was buried... I can't see how that happened but since this was the third "fix it" for the fiber we opted to pick up Total Play... While we now have constant internet we still get buffering at 4:30 each day on Fox News... Quote Link to comment Share on other sites More sharing options...
chapalence Posted November 12, 2022 Report Share Posted November 12, 2022 1 hour ago, ibarra said: Email address doesn't work. Worked fine for us on this side of the carretera. On Fri, Nov 11, 2022 at 10:22 AM Balderrama Aranda Alejandra del Rocío <ABARANDA@telmex.com> wrote: Gracias. Ya fue abierto el reporte con el número de folio Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 12, 2022 Report Share Posted November 12, 2022 1 hour ago, chapalence said: Worked fine for us on this side of the carretera. On Fri, Nov 11, 2022 at 10:22 AM Balderrama Aranda Alejandra del Rocío <ABARANDA@telmex.com> wrote: Gracias. Ya fue abierto el reporte con el número de folio It went through with all caps. Thanks Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 12, 2022 Report Share Posted November 12, 2022 Right now a worker from Telmex is up the pole by our house which has all of the fiber optics connections on it for our section of Brisas. 1 Quote Link to comment Share on other sites More sharing options...
Tingting Posted November 12, 2022 Report Share Posted November 12, 2022 I don't hold out much hope for it. I did a couple of speed tests and still showing around 30...then the last one was 38.26 download and 48.52 upload. I'm glad we have a backup because this is underwhelming. Quote Link to comment Share on other sites More sharing options...
phil in mexico Posted November 15, 2022 Author Report Share Posted November 15, 2022 Got a whooping 0.88 down amazing telmex , I will be calling someone tomorrow this is a fiasco for sure can't watch anything thru my Amazon fire ridiculous ⚠️ Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 15, 2022 Report Share Posted November 15, 2022 12 hours ago, phil in mexico said: Got a whooping 0.88 down amazing telmex , I will be calling someone tomorrow this is a fiasco for sure can't watch anything thru my Amazon fire ridiculous ⚠️ Sent you a PM. Quote Link to comment Share on other sites More sharing options...
phil in mexico Posted November 18, 2022 Author Report Share Posted November 18, 2022 I have sent a email to Telmex my installer has been a no show for 2 days now my download is a joke and ⚠️ Quote Link to comment Share on other sites More sharing options...
chapalence Posted November 18, 2022 Report Share Posted November 18, 2022 On 11/12/2022 at 5:35 AM, chapalence said: We are having the same issues in CH. One of our members went to Telmex and this is what we have been asked to do. Email is the easiest and you will get a folio # quickly and in some cases members are being helped almost immediately. "I reported the problem at Telmex today. Alejandra told me that the Telmex guys have told her this problem is happening in CH AND Brisas. She asked them for the account numbers so she could report it. They didn't have them. She said she is aware of this widespread problem, but doesn't have any account numbers to report it. She asked that EVERYONE come in and make a report and/or email her at abaranda@telmex.com. with your account number, phone #, cell phone number, and a description of the problem. PLEASE, everyone report. She knows about it and needs everyone to report." Suerte. Phil, you need to contact Telmex and make a report. My previous post expains the easiest way to do this, which is by email. Quote Link to comment Share on other sites More sharing options...
phil in mexico Posted November 18, 2022 Author Report Share Posted November 18, 2022 I have sent an email 1 Quote Link to comment Share on other sites More sharing options...
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