ibarra Posted November 6, 2022 Report Share Posted November 6, 2022 All we had to do regarding the new modem was to change login information on all of our devices to the new info from the fiber optics modem. Quote Link to comment Share on other sites More sharing options...
phil in mexico Posted November 8, 2022 Report Share Posted November 8, 2022 Ibarra my install went flawless and Johan is a pleasure to work with, what a nice young man ,thanks for the info. He set up everything, Gracious 1 Quote Link to comment Share on other sites More sharing options...
phil in mexico Posted November 8, 2022 Report Share Posted November 8, 2022 Amazing before fiber optics 11 to 12 down after installation 38 down next day today 8 down why Quote Link to comment Share on other sites More sharing options...
RickS Posted November 9, 2022 Report Share Posted November 9, 2022 Phil, wait a couple of more days before you get too excited. Many things can contribute to poor performance, not just your connection to Telmex. Also if you are not, turn off your device(s) daily. NOT your modem, your computers/phones. If after a 'week' you are still only getting "8" down then it will be time to get concerned.... and maybe call the 800 number in Mexico City. Quote Link to comment Share on other sites More sharing options...
ibarra Posted November 9, 2022 Report Share Posted November 9, 2022 3 hours ago, phil in mexico said: Amazing before fiber optics 11 to 12 down after installation 38 down next day today 8 down why Make sure all of your devices have the new login information for your fiber modem. If low numbers continue, contact your installer. Don't call 800 number, no help. Your installer can come and use a device to check everything. Speaking from personal experience. Quote Link to comment Share on other sites More sharing options...
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