mexbound Posted September 5, 2022 Report Share Posted September 5, 2022 I have been logging in to my US social security account from Mexico for many years now without using a VPN. This morning when I go to the site https://www.ssa.gov/myaccount/ and click on "Sign In" I get rejected. If I connect my VPN to a location in the US, it lets me signin without issue. Anyone else seeing this behavior? Quote Link to comment Share on other sites More sharing options...
PNR1 Posted September 5, 2022 Report Share Posted September 5, 2022 Nope just did with no VPN. Walkled right in! Quote Link to comment Share on other sites More sharing options...
John Shrall Posted September 5, 2022 Report Share Posted September 5, 2022 Logged in fine just now using the posted link. No VPN needed. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Hmm, Interesting. I am using Totalplay. I don't know if that makes a difference. I tried both Edge and Chrome browsers. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Ok, it appears only to happen when using Totalplay as my internet provider. I happen to have Telmex as a backup provider and I switched to Telmex and I can signin to ssa without using a VPN. So it appears to be only with Totalplay. Anyone else confirm this? Quote Link to comment Share on other sites More sharing options...
ibarra Posted September 5, 2022 Report Share Posted September 5, 2022 Maybe your settings are different for TotalPlay than Telmex. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 My Totalplay modem and my Telmex modem have all the basic settings as they come from the vendor. No changes ... Quote Link to comment Share on other sites More sharing options...
rckrckr Posted September 5, 2022 Report Share Posted September 5, 2022 No problem signing in today via Totalplay without a VPN. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Very interesting. Must be a setting in the Totalplay modem as I have now tried 3 different computers in the house and they all fail signin when using Totalplay. I switch them to Telmex and they all succeed signin without a VPN. I wonder what modem setting it might be ... Quote Link to comment Share on other sites More sharing options...
ibarra Posted September 5, 2022 Report Share Posted September 5, 2022 Are you using the same browser with both accounts? Your modem just connects you to the internet, your browser allows you to load sites. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Exact same browser on each computer. TelMex works and Totalplay doesn't. I also tried Chrome browser and Edge on all three computers. Same results. On my main desktop computer I also used Firefox. Quote Link to comment Share on other sites More sharing options...
ibarra Posted September 5, 2022 Report Share Posted September 5, 2022 Ok. Same browser but do you have the same settings? One maybe allowing for cookies and the other one not. Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 All same settings. If I use the three computers and Chrome and Edge on all three. Telmex works on all browsers on all three computers. Totalplay does not work on all browsers and all three computers. Quote Link to comment Share on other sites More sharing options...
RickS Posted September 5, 2022 Report Share Posted September 5, 2022 Just as a WAG... try power cycling your Totalplay modem.... Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Will try a reboot of Totalplay modem. Anything is possible ... Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 Rebooted Totalplay modem and computer. Still same issue. I will keep investigating and if I come up with an answer I will post here. In the meantime I can access SSA either using Totalplay and a VPN or just through Telmex and no VPN. Thanks for all the suggestions. Quote Link to comment Share on other sites More sharing options...
MakeItSo Posted September 5, 2022 Report Share Posted September 5, 2022 5 hours ago, mexbound said: I have been logging in to my US social security account from Mexico for many years now without using a VPN. This morning when I go to the site https://www.ssa.gov/myaccount/ and click on "Sign In" I get rejected. If I connect my VPN to a location in the US, it lets me signin without issue. Anyone else seeing this behavior? Have you used totalplay previously to access your SSA account? Or were you using telmex? It is possible IP address change triggered a security warning. Are you using 2FA? If not: login to SSA using telmex, signup for 2FA, and try totalplay again. Should trigger the warning and 2FA (if that is indeed the issue)... Quote Link to comment Share on other sites More sharing options...
mexbound Posted September 5, 2022 Author Report Share Posted September 5, 2022 I have accessed SSA in the past (maybe 1 month ago) just fine using Totalplay. I already use 2FA on my SSA account. On Totalplay without VPN, I don't even get to the signin page to trigger any kind of signin. I get the error: ERR_CONNECTION_TIMED_OUT Quote Link to comment Share on other sites More sharing options...
RickS Posted September 5, 2022 Report Share Posted September 5, 2022 DNS problem probably. Have you called Totalplay support? Quote Link to comment Share on other sites More sharing options...
oasiscloud Posted September 5, 2022 Report Share Posted September 5, 2022 1 hour ago, mexbound said: I have accessed SSA in the past (maybe 1 month ago) just fine using Totalplay. I already use 2FA on my SSA account. On Totalplay without VPN, I don't even get to the signin page to trigger any kind of signin. I get the error: ERR_CONNECTION_TIMED_OUT I just accessed SSA via Totalplay with no VPN and no problem. Quote Link to comment Share on other sites More sharing options...
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