Alpha1 Posted July 17, 2022 Report Share Posted July 17, 2022 Went to Steren across from Walmart and asked for a watch battery, was told 'we don't have any". I supplied the number and they still denied that that they sell them. I told them that I had purchased it here previously, they were adamant I did not. I asked them to please check their cross reference list, which they did after much reluctance. They did find it. I will ensure that I will avoid this store at all costs. Be forewarned. Quote Link to comment Share on other sites More sharing options...
cedros Posted July 17, 2022 Report Share Posted July 17, 2022 18 minutes ago, Alpha1 said: Went to Steren across from Walmart and asked for a watch battery, was told 'we don't have any". I supplied the number and they still denied that that they sell them. I told them that I had purchased it here previously, they were adamant I did not. I asked them to please check their cross reference list, which they did after much reluctance. They did find it. I will ensure that I will avoid this store at all costs. Be forewarned. Depending who waits on you service can be very good to poor. 1 Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted July 17, 2022 Author Report Share Posted July 17, 2022 24 minutes ago, cedros said: Depending who waits on you service can be very good to poor. Yes, usually every Steren I've been to has had courteous and helpful staff; unfortunately these 2 didn't want to do anything. Quote Link to comment Share on other sites More sharing options...
Natasha Posted July 17, 2022 Report Share Posted July 17, 2022 8 minutes ago, Alpha1 said: Yes, usually every Steren I've been to has had courteous and helpful staff; unfortunately these 2 didn't want to do anything. Then don't be so crabby my good friend. 2 rotten apples do not taint the entire barrel. And maybe "morning after Saturday night " heads had a little do do with it? 🤕 Never anything but the BEST for me in that store every time. 1 Quote Link to comment Share on other sites More sharing options...
artsnob Posted July 17, 2022 Report Share Posted July 17, 2022 When I went there, both were talking on cell phones, with personal calls, they refused to help me so I left and never returned... Quote Link to comment Share on other sites More sharing options...
mexijims1 Posted July 17, 2022 Report Share Posted July 17, 2022 I had two bad customer related experiences there. They act as if they really don't want your business. So, they aren't getting any more from me. Also, they often will not give you a refund on purchases. I had that happen with a battery charger. Actually, ended up getting better deal at Guad Farmacia . Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted July 17, 2022 Author Report Share Posted July 17, 2022 1 hour ago, Natasha said: Then don't be so crabby my good friend. 2 rotten apples do not taint the entire barrel. And maybe "morning after Saturday night " heads had a little do do with it? 🤕 Never anything but the BEST for me in that store every time. The only one "crabby" was them, I asked most politely, actually greeted them with a "buenas tardes" as soon as I saw them. 1 Quote Link to comment Share on other sites More sharing options...
Natasha Posted July 17, 2022 Report Share Posted July 17, 2022 Well I'm sorry some have not had my good experiences. Just wonderin'...... does speaking to them only in Spanish make a difference????? Quote Link to comment Share on other sites More sharing options...
Shag Posted July 17, 2022 Report Share Posted July 17, 2022 Yes, i went to buy an item, but i asked if it did not fit could i exchange it. He said no you cannot. I said so i cannot bring back anything i buy here in the store for a refund or exchange and he said that is right you cannot. I can honestly say ive never had good customer service there so quess what: I will never darken their doors again...I spoke total spanish and am respectful and kind.....thats the great thing about capitalism....horrible stores hopefully go out of business..... 2 Quote Link to comment Share on other sites More sharing options...
Shag Posted July 17, 2022 Report Share Posted July 17, 2022 2 minutes ago, Natasha said: Well I'm sorry some have not had my good experiences. Just wonderin'...... does speaking to them only in Spanish make a difference????? I spoke total spanish and was very very polite. Quote Link to comment Share on other sites More sharing options...
Mainecoons Posted July 17, 2022 Report Share Posted July 17, 2022 5 minutes ago, Shag said: Yes, i went to buy an item, but i asked if it did not fit could i exchange it. He said no you cannot. I said so i cannot bring back anything i buy here in the store for a refund or exchange and he said that is right you cannot. I can honestly say ive never had good customer service there so quess what: I will never darken their doors again....thats the great thing about capitalism....horrible stores hopefully go out of business..... Remember that hardware store in Centro Ajijic next to the GDL Pharmacy? Same kind of lousy service and attitude. Went out of business even though it was a very well equipped store that should have done well here. Fortunately the new Tool place is a whole different story. Helpful, friendly staff. 4 Quote Link to comment Share on other sites More sharing options...
Natasha Posted July 17, 2022 Report Share Posted July 17, 2022 35 minutes ago, Shag said: ........ i asked if it did not fit could i exchange it. He said no you cannot.......... I agree it's not how NOB generally handles things, but surely you realize it's not the employee who sets the policy.... it's the COMPANY? I think that policy is posted in the store, but will have to remember to look next time I'm there. Quote Link to comment Share on other sites More sharing options...
cedros Posted July 17, 2022 Report Share Posted July 17, 2022 I went to buy somehintg for GPS in my car at that Steren store once. The girl let me take the part out for a drive to check it out withour me even paying for it or leaving a deposit. I was impressed. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted July 17, 2022 Report Share Posted July 17, 2022 I have had polite service at Steren. Bought a wifi booster but not strong enough for my thick walls. I was told if I needed to return it no cash refund but credit for something else. We got credit for a stronger wifi booster and it works well. So only had to pay difference between the price of the weaker booster and stronger booster. They were very nice. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted July 18, 2022 Author Report Share Posted July 18, 2022 2 hours ago, Shag said: I spoke total spanish and was very very polite. I did the same. Quote Link to comment Share on other sites More sharing options...
sm1mex Posted July 18, 2022 Report Share Posted July 18, 2022 I don’t do total Spanish but the lady understood my limited Spanish and she had some English so we connected well with our needs. Quote Link to comment Share on other sites More sharing options...
cedros Posted July 18, 2022 Report Share Posted July 18, 2022 15 hours ago, Natasha said: Well I'm sorry some have not had my good experiences. Just wonderin'...... does speaking to them only in Spanish make a difference????? Yes, it seems to help Quote Link to comment Share on other sites More sharing options...
chapalence Posted July 18, 2022 Report Share Posted July 18, 2022 Be kind to retail workers whenever you encounter them. I'm certainly not suggesting anyone here would be unkind, but they have a job that stinks. I've never received poor enough service to note in Steren, but the employees remind me very much of those in Walmart. I avoid both places unless absolutely necessary. 2 2 Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted July 18, 2022 Report Share Posted July 18, 2022 Just a thought, I have always received adequate/ good service, but depends on comusters/workers level of Spanish. I am willing to give benefit that most staff are competent in product knowledge when speaking Spanish....or not Quote Link to comment Share on other sites More sharing options...
mexijims1 Posted July 18, 2022 Report Share Posted July 18, 2022 I spoke Spanish and was polite. It was not a problem at my end, but then why should someone have to explain their attitude on this thread ? Too many judgmental people. IT is what it is !! Quote Link to comment Share on other sites More sharing options...
Fred Habacht Posted July 18, 2022 Report Share Posted July 18, 2022 I was there this morning....treated like a valued customer....thanked for coming in...etc. This seems more like a glass half full for some and half empty for others....my Mexico usually pleases me and today was no different. 4 Quote Link to comment Share on other sites More sharing options...
chapalence Posted July 18, 2022 Report Share Posted July 18, 2022 40 minutes ago, Fred Habacht said: I was there this morning....treated like a valued customer....thanked for coming in...etc. This seems more like a glass half full for some and half empty for others....my Mexico usually pleases me and today was no different. You seem like a fine human being, Fred. We seem to share a few things in common and seeing the glass half full is one of them. Saludos 🤗 1 2 Quote Link to comment Share on other sites More sharing options...
sm1mex Posted October 19, 2022 Report Share Posted October 19, 2022 Back to the watch battery. Christina Farmacia just a few steps west of El Toritos have a lot of batteries. Or the watch man at the Wednesday tianguis Ajijic. 1 Quote Link to comment Share on other sites More sharing options...
Shag Posted October 20, 2022 Report Share Posted October 20, 2022 yes, they have always given us lousy service. The last time we went it was to buy something. I forgot but we asked if it was the wrong one can we come back and exchange it. They said NO. We said are you serious? They said yes we dont exchange or guarantee anything..........we said alrighty then......we will never go back..... 2 Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted October 20, 2022 Report Share Posted October 20, 2022 Buying anything "electrical " and expecting to return it can be problematical, due to unseen damage, I would not buy a "opened" package....Would you? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.