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Chapala INM office phone number

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I’m trying to check on the status of a temporal renewal and tried the number for Chapala INM office listed on Google (376-765-7645) a dozen+ times today between 9am-noon and always get a busy tone. Anyone ever successfully reach a rep via this number? Is there a different # to call? Or, is an in-person visit required to check on the status of a temporal renewal?

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