Out1 Posted December 13, 2021 Report Share Posted December 13, 2021 I intend to cancel ILOX and switch to Totalplay mainly because of an accounting problem. I pay my bill every month on their website using a credit card and for the last 8 months I get a statement with an accumulating total indicating I have not paid the previous months and the total is now over $5000. The ILOX website even documents every payment. I have emailed ILOX several times, I have been to the office and the problem continues. I think the only way to resolve the problem before it gets way out of control is to terminate the service now. Anyone else had a similar issue or had a problem just terminating the service. Quote Link to comment Share on other sites More sharing options...
artsnob Posted December 13, 2021 Report Share Posted December 13, 2021 I had the same problem so after I had Total play installed I went to Ilox to cancel, She would not cancel unless I paid 540 Pesos, even tho my account was paid up...I paid just get rid of their lousy service, I am very happy with Total Play Quote Link to comment Share on other sites More sharing options...
Bisbee Gal Posted December 13, 2021 Report Share Posted December 13, 2021 Once we were a day late with payment and ILOX cut us off, but they did not have our cc on file. Quote Link to comment Share on other sites More sharing options...
SunFan Posted December 13, 2021 Report Share Posted December 13, 2021 I was one of those who prepaid a year of service 18 months before I was installed. When the year's advance payment expired they cut me off with no advance contact. I think they're in the same class as Telmex. SunFan Quote Link to comment Share on other sites More sharing options...
Out1 Posted December 13, 2021 Author Report Share Posted December 13, 2021 I too paid for a year of service 18 months in advance; after the year of prepaid service was up they threatened that if I didn't give them my credit card to bill automatically they would cut me off. I refused to give them my credit card info and they cut me off; after a couple of days my service was restored and I have been paying monthly ever since. If they try to charge my credit card after I terminate the service I will dispute the charge and then cancel the card. Glad to hear so many people are happy with TotalPlay. Quote Link to comment Share on other sites More sharing options...
NLU Posted December 14, 2021 Report Share Posted December 14, 2021 I too paid for a year of service 18 months in advance. I was lucky. They unilaterally cancelled my contract and made a full refund a week after they installed service because i complained that their service was cutting out several times an hour. I knew this because i have Obitalk for my Google Voice and they send me an e-mail every time i was losing internet service and I was getting several e-mails an hour for the first weekend after a Friday installation. Those of you you have been on this board at the time might remember the sh*t i got from many posters. All I can say now is what I said then: "I'm just the first!" 1 1 Quote Link to comment Share on other sites More sharing options...
utilitus Posted December 14, 2021 Report Share Posted December 14, 2021 4 hours ago, NLU said: I have Obitalk for my Google Voice... May I ask, briefly, does Obihai (mine is v. 2.0) registered with Google Voice work with a long established GV number in no other way involving the US? In other words, does it work lakeside as if it was in California? Thanks! Quote Link to comment Share on other sites More sharing options...
NLU Posted December 15, 2021 Report Share Posted December 15, 2021 I have had my Obitalk for about 3-4 years ALWAYS here at Lakeside. NEVER a problem! Quote Link to comment Share on other sites More sharing options...
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