Lexy Posted July 24, 2021 Report Share Posted July 24, 2021 Sadly USAA's service has gone so far downhill it's now a pain to try to deal with it. We discovered USAA when Banamex abruptly closed the accounts of many Lakesiders, ours included. USAA didn't require a US address (at that time). Since it caters to active or retired US military, my husband, a retired US Navy vet, fit the profile. Since 2014, USAA turned out to be one of the best banks we ever had. Being in touch by phone was a breeze. The reps were good, mostly. Transfers of money from our account to another US bank were free. A partial refund on ATM fees. Good stuff. Now the wait time for a call to reach a representative is at least 20 minutes to as much as 59 minutes, according to a recorded message--and I've had the messsage itself break down just when it's about to give the wait time. I'm willing to play online solitaire while waiting, but only for 20 minutes. I've been trying to add a niece in the States to my account since my husband died. Early on, I got a rep who told my that unless my niece was in the military she couldn't be added to the account. (The rep was wrong but I didn't learn that until months later when another rep told me otherwise.) Still, I've sent in the same rquired documents more than once and she's not on the account yet. The constant long wait to reach a rep can be a real deal breaker and cause me to close the account. I've read news reports that USAA has its problems. I'll wait a while in the hopes that their banking services can and will improve, back to the way they used to be. But at my age frankly I don't have a lot of time to waste. How are the rest of you with USAA accounts doing? Lexy Quote Link to comment Share on other sites More sharing options...
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