elevator Posted July 5, 2021 Report Share Posted July 5, 2021 Our internet and phone were out for a week. I spoke with them on the phone several times and it was always " we have to make sure the problem is not on our end before sending someone". But, after several days they still don't know? Give me a break. I told them just send someone to check our end then you will know. Finally a guy shows up today. He is on the roof two minutes...problem solved. I gave him a beer and $200 and he gave me his personal phone # and said call him in the future if I have a problem. This is the third time in five years we've lost our signal and each time it was an easily solved problem on our end. 2 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted July 5, 2021 Report Share Posted July 5, 2021 Odd I have always been able to have a tech check while I waited and tell me what & where the problem was. If they were not able to verify exactly where the fault was they always asked what time is best if they need to send a person to the house. Once it was a construction company had cut the line. They repaired it and the tech called the house and told me what they had done. I also received a text message that the problem had been repaired. 1 Quote Link to comment Share on other sites More sharing options...
AndyPanda Posted July 5, 2021 Report Share Posted July 5, 2021 Let's face it: Telmex service has gotten very spotty in the last couple of years. Consider yourself charmed if it works every time for you. Quote Link to comment Share on other sites More sharing options...
happyjillin Posted July 7, 2021 Report Share Posted July 7, 2021 I have been charmed mostly for 16 years,phone and puter.Very rare for problems and when there was one, got it done quickly by calling the help line Quote Link to comment Share on other sites More sharing options...
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