Karlotta Posted June 3, 2020 Report Share Posted June 3, 2020 Where can I pay my Telmex bill since I haven't received it. Telmex office closed. Thank you Quote Link to comment Share on other sites More sharing options...
geeser Posted June 3, 2020 Report Share Posted June 3, 2020 Register online and you can pay online with US/CAN credit card quite easily https://mitelmex.telmex.com/web/hogar/login 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 2 minutes ago, geeser said: Register online and you can pay online with US/CAN credit card quite easily https://mitelmex.telmex.com/web/hogar/login And also see and download copies of your bills. Quote Link to comment Share on other sites More sharing options...
lakeside7 Posted June 3, 2020 Report Share Posted June 3, 2020 The kiosk outside, just punch in your number and your balance is shown. Insert cash as close to the amount required as change is limited Quote Link to comment Share on other sites More sharing options...
jguerin Posted June 3, 2020 Report Share Posted June 3, 2020 I tried to registered on line. I can't, does not work even if I follow the instructions. Quote Link to comment Share on other sites More sharing options...
Joyinmexico Posted June 3, 2020 Report Share Posted June 3, 2020 ARE YOU POSITIVE you can use a US credit card to pay Telmex? I have gone through hell with both CFE and Telmex. I never get my bills even though I own. Long story. A week ago I went to Telmex to have them send me a bill and they threw me out (they were closed as the poster said) saying from now on do it on line (I do not speak Spanish) and that day and often the outside pay kiosk is often without paper for a receipt. I cannot read the Spanish page. FUN! Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 16 minutes ago, Joyinmexico said: ARE YOU POSITIVE you can use a US credit card to pay Telmex? I have gone through hell with both CFE and Telmex. I never get my bills even though I own. Long story. A week ago I went to Telmex to have them send me a bill and they threw me out (they were closed as the poster said) saying from now on do it on line (I do not speak Spanish) and that day and often the outside pay kiosk is often without paper for a receipt. I cannot read the Spanish page. FUN! If you use Chrome as your web browser you can select translate to English. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 23 minutes ago, jguerin said: I tried to registered on line. I can't, does not work even if I follow the instructions. What web browser are you using? Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 I was trying to find a TelMex numbe to call to speak to someone in ENglish. I think TelCel have such a number. Maybe there is a similar number for TelMex. Sure would be nice. Mi Esponal es muy malo. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 1 minute ago, Hithereterry said: I was trying to find a TelMex numbe to call to speak to someone in ENglish. I think TelCel have such a number. Maybe there is a similar number for TelMex. Sure would be nice. Mi Esponal es muy malo. Speak to regarding specifically what? Quote Link to comment Share on other sites More sharing options...
RVGRINGO Posted June 3, 2020 Report Share Posted June 3, 2020 2 minutes ago, Hithereterry said: I was trying to find a TelMex numbe to call to speak to someone in ENglish. I think TelCel have such a number. Maybe there is a similar number for TelMex. Sure would be nice. Mi Esponal es muy malo. You are correct about one language. The other is self-evident. Do you have a third to try? Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 I was trying to find a TelMex numbe to call to speak to someone in ENglish. I think TelCel have such a number. Maybe there is a similar number for TelMex. Sure would be nice. Mi Esponal es muy malo. I know to pay TelMex online... you need to get some authorization and setup from TELMEX USA, then you can use your credit card. However... they are telling me they want to change a modem or something and I'm up north. I am not back for a while! That is why I want to add more funds. The automated system will not let me do what I need to do to pay online, until the service request they show in their system is dealt with in some way. So I was hoping to figure out by speaking to someone what might be done. Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 I dont have any other option I can think of to try. Long shot is to transfer funds to someone there and see if they can pay to my account somewhere like at an OXOX. But I don't wish to expose my fiends to Covid if I can help it. Sorry I'm a slow two finger typer. . Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 If you search for help here (key words like "Canuck Bob USA TelMex pay payment" - I found it last night ) about the link for who to contact in the USA (who may or may not be working) for credit card payment set up that is one part of the payment equation. So he said you need to set it up on your TelMEx account online.... also you need to set it up on TelMex USA, then you can pay by credit card. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 Are you saying that this website : http://www.telmexusa.net/USA_ing/payin.asp Will not let you send funds to the account of the number you wish? Telmex USA (now has a new name) 1-800-365-8808 press 2 for English 1 Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 Hil Again MostlyLost, Thanks for the number... I'll give it a try. However it looks like a 1-800 MEX number. I'm in Canada, with a Mexican cell that works great, except I can't dial Mexican 1-800 numbers, and I can't make extra payment to the TelCel or TelMex by credit cad from here. I was going to try calling using VPN, Skype but someone said not to try that, or it doesn't work, so fa I haven't doing that. Quote Link to comment Share on other sites More sharing options...
luvsdawgs Posted June 3, 2020 Report Share Posted June 3, 2020 Any idea when they will reopen? Wish to cancel internet, need to return modem. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 12 minutes ago, Hithereterry said: Hil Again MostlyLost, Thanks for the number... I'll give it a try. However it looks like a 1-800 MEX number. I'm in Canada, with a Mexican cell that works great, except I can't dial Mexican 1-800 numbers, and I can't make extra payment to the TelCel or TelMex by credit cad from here. I was going to try calling using VPN, Skype but someone said not to try that, or it doesn't work, so fa I haven't doing that. It is a USA number Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 great thank you very much ... i will give it a try in about 15 or 20 minutes. Quote Link to comment Share on other sites More sharing options...
Hithereterry Posted June 3, 2020 Report Share Posted June 3, 2020 IT WORKED!!! I was able to call 1-800-365-8808 in USA and press 2 for English. I spoke with a fellow called Moses whi walked me thru setting up an account that I can use to pay my TelMex account. He asked for: My name My TelMex phone number in Mexico My Canadian phone number / Or US numbe He asked for my email address He asked for my US Address (which he said was optional - since I was in Canada, but since I have an address in Laredo he took that) ====***==== He then confirmed he was able to connect with my TelMex account and advised me the balance in my account He then advised me of my account number that he was assigning to me He explained I could sign in to telmexusa.com and go to retail services and then select telMEx line and pay account I did so and it worked great. I thne had the option to do a payment with my credit card to my telMex account. He explained I could pay any amount and there was a $2.00 fee. If the payment was more than $100 US dollars there was no fee. I believe can also just call the number above and give them the account numbe he assigned and do a phone credit cad payment, but I' not 100% sure of that. Thanks to MostlyLost for all your help. Now all I need to do is get thru to TelMex - so that I can charge my TelCel phone to my TelMex account and there will be JOY in my world! Terry 1 Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 18 minutes ago, Hithereterry said: IT WORKED!!! I was able to call 1-800-365-8808 in USA and press 2 for English. I spoke with a fellow called Moses whi walked me thru setting up an account that I can use to pay my TelMex account. He asked for: My name My TelMex phone number in Mexico My Canadian phone number / Or US numbe He asked for my email address He asked for my US Address (which he said was optional - since I was in Canada, but since I have an address in Laredo he took that) ====***==== He then confirmed he was able to connect with my TelMex account and advised me the balance in my account He then advised me of my account number that he was assigning to me He explained I could sign in to telmexusa.com and go to retail services and then select telMEx line and pay account I did so and it worked great. I thne had the option to do a payment with my credit card to my telMex account. He explained I could pay any amount and there was a $2.00 fee. If the payment was more than $100 US dollars there was no fee. I believe can also just call the number above and give them the account numbe he assigned and do a phone credit cad payment, but I' not 100% sure of that. Thanks to MostlyLost for all your help. Now all I need to do is get thru to TelMex - so that I can charge my TelCel phone to my TelMex account and there will be JOY in my world! Terry Glad you were able to accomplish what you needed re Telmex. You can not put your Telcel phone on your Telmex account. They are 2 distinct companies. If you wish to pay Telcel online use: https://www.mitelcel.com/mitelcel/login Quote Link to comment Share on other sites More sharing options...
jguerin Posted June 3, 2020 Report Share Posted June 3, 2020 4 hours ago, jguerin said: I tried to registered on line. I can't, does not work even if I follow the instructions. I use Firefox. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted June 3, 2020 Report Share Posted June 3, 2020 9 minutes ago, jguerin said: I use Firefox. Could be your browser. If your computer is running windows you should have the very old Internet Explorer installed....Try using it if you don't want to use Chrome Quote Link to comment Share on other sites More sharing options...
jguerin Posted June 3, 2020 Report Share Posted June 3, 2020 I will try with Chrome. Thanks. Quote Link to comment Share on other sites More sharing options...
jguerin Posted June 3, 2020 Report Share Posted June 3, 2020 I am on the old Internet explorer, old technology. Window 7. Quote Link to comment Share on other sites More sharing options...
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