Youngtimer Posted January 18, 2020 Report Share Posted January 18, 2020 Telmex/Infinitum out since 3 PM today Friday Lazaro Cardenas upper Ajijic. Anyone else? It is about 9 PM now. 2 Quote Link to comment Share on other sites More sharing options...
Floradude Posted January 19, 2020 Report Share Posted January 19, 2020 I also live on Lazaro Cardenas and for a change I had no problem on Friday. The week before, yes. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 20, 2020 Author Report Share Posted January 20, 2020 My Telmex is still out. Their office was closed Saturday AM and I couldn't make heads or tails out of it when I called Mexico city. Going to the office here tomorrow. I am using my phone hot spot now - ATT. I will have two more Internets soon. Ilox and an ATT modem hot spot. Quote Link to comment Share on other sites More sharing options...
johanson Posted January 20, 2020 Report Share Posted January 20, 2020 Everything has been and still is OK in upper West Ajijic. (both Telmex phone and internet) Quote Link to comment Share on other sites More sharing options...
chapalence Posted January 20, 2020 Report Share Posted January 20, 2020 I suggest you utilyze Telmex.com. If you use Chrome as your browser and have it set up to translate, the page will automatically translate to English. Go to "My Telmex"- "Assistance and Support"- "Request Assistance" My experience with the local office has been less than good, but dealing direct has been excellent. If those around you have service and you don't it is likely a wiring issue. Telmex did a great job troubleshooting and running a new line across the roof, thru the outside wall, around the room to the jack. Cost? Gratis. 1 Quote Link to comment Share on other sites More sharing options...
Oatsie Posted January 20, 2020 Report Share Posted January 20, 2020 To contact Telmex - Mexico City.... dial 01-800-123-2222. Computer voice in Spanish will answer. Keep pushing "1" each time until a real person answers (in Spanish). Clearly say "English" and you will be transferred to an English speaker. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 20, 2020 Author Report Share Posted January 20, 2020 Thanks everyone for all the help. Before I read the latest comments I went down the hill to Telmex and the pleasant young lady said the tech would call today. Ok I'm not holding my breath. The local ATT office does not offer the internet modem any longer so I went next door to ANA at Telcel and signed up for a modem. She said she has customers on my street that have it and it works good. I go back at 2PM to pick it up. When I am done I will have four Internets counting my 15 GIG monthly USA ATT hot spot. Do you think that is enough? :) I m still working online and really really need internet! Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 20, 2020 Report Share Posted January 20, 2020 TelMex down in Villa Nova at midday (Jan 20) Quote Link to comment Share on other sites More sharing options...
johanson Posted January 20, 2020 Report Share Posted January 20, 2020 20 hours ago all was OK in upper West Ajijic across the street from Las Salvias. However, as of this afternoon, the phone is working but no internet (Yes and I tried rebooting the wireless modem 3 or so times.) Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 20, 2020 Report Share Posted January 20, 2020 4:32 PM: Many people reporting no TelMex, as far south as San Antonio, too. Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted January 21, 2020 Report Share Posted January 21, 2020 My telmex internet went down about noon. Mexico City said service was."spotty" in the Ajijic area. Same as always 72 hours max. Quote Link to comment Share on other sites More sharing options...
Alpha1 Posted January 21, 2020 Report Share Posted January 21, 2020 Up now... 6:34 pm. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 21, 2020 Author Report Share Posted January 21, 2020 Still no Telmex...but my new Telcel modem is kick'in it! 10-12 up and down Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 21, 2020 Report Share Posted January 21, 2020 7:50 pm: power and Internet and cell service back on in Chula Vista. It boggles my mind to think how all three can be affected at the same time. Quote Link to comment Share on other sites More sharing options...
johanson Posted January 21, 2020 Report Share Posted January 21, 2020 Yes, I just check here in upper West Ajijic and my Telmex internet is up and working again. The phone never went out, just the internet.. Quote Link to comment Share on other sites More sharing options...
Bettinka Posted January 21, 2020 Report Share Posted January 21, 2020 Who knows anything anymore... mine was out until just now, went about 2pm, here in the village. Friends in west Ajijic had none, friends west of them had none, and so on. I think this happened a week or so ago too... frustrating. But the thing that takes the cake is my second infinitum account. I have internet in the casita, and have for 16 years (remember dial up). This account covered the main house in many spots. Sooo, I finally had Telmex install internet on my second tel line for the house in October. It worked great for three months. The other day the modem went a bit berserk with all the lights flashing and no signal. I called Telmex ... that was a treat. Asked for serial number of modem... said modem doesn’t exist. Gave all info, and they said I have no contract...which is why it doesn’t work. They could not explain and it’s not a subject covered in their script. They said they would send out a new modem... but kept transferring me to people who had no idea why they got me, and I ended up where I started. Double frustration. So still no “new” service on that line. Guess I take my contract in this week for some possible clarification. Just an aside, I speak fluent Spanish. Aaaarrrrrggghhhh. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 23, 2020 Author Report Share Posted January 23, 2020 Still no Telmex on Lazaro Cardenes. Six days down so far. I know no one but a tech can fix it and yes a work order has been placed with Mexico City and the Ajijic office. Will I get a reduction in my next bill? He He. Others in the complex have the same issue but not all. I will eventually have four Internets counting my cell hot spot, then after a year the weakest will be cut loose. Quote Link to comment Share on other sites More sharing options...
Ferret Posted January 23, 2020 Report Share Posted January 23, 2020 I can honestly tell you that there will be no reduction for service not received whether it's your fault or theirs. 1 Quote Link to comment Share on other sites More sharing options...
pappysmarket Posted January 23, 2020 Report Share Posted January 23, 2020 On 1/20/2020 at 8:25 PM, Bettinka said: Who knows anything anymore... mine was out until just now, went about 2pm, here in the village. Friends in west Ajijic had none, friends west of them had none, and so on. I think this happened a week or so ago too... frustrating. But the thing that takes the cake is my second infinitum account. I have internet in the casita, and have for 16 years (remember dial up). This account covered the main house in many spots. Sooo, I finally had Telmex install internet on my second tel line for the house in October. It worked great for three months. The other day the modem went a bit berserk with all the lights flashing and no signal. I called Telmex ... that was a treat. Asked for serial number of modem... said modem doesn’t exist. Gave all info, and they said I have no contract...which is why it doesn’t work. They could not explain and it’s not a subject covered in their script. They said they would send out a new modem... but kept transferring me to people who had no idea why they got me, and I ended up where I started. Double frustration. So still no “new” service on that line. Guess I take my contract in this week for some possible clarification. Just an aside, I speak fluent Spanish. Aaaarrrrrggghhhh. Living lakeside has many, many benefits...internet is definitely not one of them for many folks. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 29, 2020 Author Report Share Posted January 29, 2020 Going on 12 days without Telmex now. Three of us in the small complex without. The tech was here last Friday and told the maintenance guy he had to run new wires along a wall. Ok so why not do it then? Purchased a Telcel modem at a well recommended store downtown Ajijic. Works almost all of the time after I paid a bill from May 2019??? Supposed to be a new modem. Paid about 2500 peso for the modem and 399 deposit and 399 for rent but was told those were the first and last month on a year contract. Ok so how does that get applied? OK maybe I am the dumb one here but the Telcel people are as smart as Einstein when you are signing up but dumb as a donkey when you question them about anything. I must have internet so I won't rock the boat for now. That was Telcel store number 3 that I went to. Since I am only Temporal i believe that comes into play. Just a heads up. 1 Quote Link to comment Share on other sites More sharing options...
chapalence Posted January 29, 2020 Report Share Posted January 29, 2020 I cannot imagine why anyone who "must have internet" moves here. As with all things involved in relocating to a foreign country, the learning curve when it comes to services is steep. Steep is okay if all you're missing is a night of Youtube videos and an entirely different matter when you are doing something more important (to you). Guadalajara might be a better option. Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 29, 2020 Report Share Posted January 29, 2020 I certainly would not hold back moving here because of Internet. I would consider carefully where lakeside. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted January 29, 2020 Author Report Share Posted January 29, 2020 Points well taken for sure. While you tube is important to us my work online is essential. To be up to date on Telmex our complex handyman said today that Telmex was here and tried to pull wires through a long length of driveway through the tubes and it got stuck so maybe another week. Maybe I should get a couple hundred feet of phone wire for a temporary patch? Quote Link to comment Share on other sites More sharing options...
Mostlylost Posted January 31, 2020 Report Share Posted January 31, 2020 There are options depending on how much you want to spend. and where you live. My neighbor works online and has 2 connections. Telmex fibre plus he and a friend installed a tower that has an ILOX modem and sends the signal over a microwave to his house about 1KM away. Also there are areas that have cable. Quote Link to comment Share on other sites More sharing options...
Youngtimer Posted February 7, 2020 Author Report Share Posted February 7, 2020 Today marks 21 days with Telmex down. Telmex requested that the property manager install about 200 ft of tubing which has been done. I guess before they were running it on a wall. Ok Telmex the ball is in your court! Glad I got the Telcel modem when I did and help two others set theirs up. Quote Link to comment Share on other sites More sharing options...
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