barcelonaman Posted December 13, 2019 Report Share Posted December 13, 2019 I have been praising ilox customer service for the rapid response to changing from private to public ip addresses. However last week things changed fir the worse. I sent email as normal but this time got a response that they would review the request and get back to me. After a few days nothing. Asked my customer to try. He got same response, and still no change made. Whats to review? Its ilox who go against the grain here, all the other isp assign an public from the start. The modem story is also strange, i would have thought they buy them direct from china, Taiwan or similar. As mentioned they will surely have a broker to solve any matters, all mexican customs want is for the iva paid and any tariffs.i Why would customs say 3 to 5 months? They get the money and release the goods. There must be an alternative supplier in mexico, or usa to get through this temporarily blockage even if they paid a bit more, they would recoup this by installing now and getting peoples monthly payments in.waiting 3 to 5 months is commercial suicide. Hopefully tom can shed some light on the situation. Quote Link to comment Share on other sites More sharing options...
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