Dogdaze Posted July 25, 2019 Report Share Posted July 25, 2019 My daughter is here visiting and she is trying to connect to our ILOX router. The password that was written down on the ILOX paperwork is not working. There is one symbol that the installer wrote down that is confusing. Can't tell if it's a 2 or a backwards Z or S. We have tried every combination. Since our computers are already hooked up we've never had to enter the password. Any advice? Is there a way to reset the password or do we need to go in to the ILOX office? Quote Link to comment Share on other sites More sharing options...
chapalence Posted July 25, 2019 Report Share Posted July 25, 2019 1 minute ago, Dogdaze said: My daughter is here visiting and she is trying to connect to our ILOX router. The password that was written down on the ILOX paperwork is not working. There is one symbol that the installer wrote down that is confusing. Can't tell if it's a 2 or a backwards Z or S. We have tried every combination. Since our computers are already hooked up we've never had to enter the password. Any advice? Is there a way to reset the password or do we need to go in to the ILOX office? Did you look to see if there is a sticker on the modem? That's where ours is on our Telmex modem. Quote Link to comment Share on other sites More sharing options...
RickS Posted July 25, 2019 Report Share Posted July 25, 2019 3 minutes ago, Dogdaze said: Any advice? Is there a way to reset the password or do we need to go in to the ILOX office? There is an Ilox contact phone number.... or is it an email address???... (elsewhere on this Board) that seems to be working just fine for other folks for problem resolution. I'm afraid 'going to the office' will be an exercise in futility for this. Quote Link to comment Share on other sites More sharing options...
Dogdaze Posted July 25, 2019 Author Report Share Posted July 25, 2019 The sticker only has the default password and that didn't work either. Quote Link to comment Share on other sites More sharing options...
tomgates Posted July 25, 2019 Report Share Posted July 25, 2019 letters are all lower case 1 Quote Link to comment Share on other sites More sharing options...
Dogdaze Posted July 25, 2019 Author Report Share Posted July 25, 2019 5 minutes ago, tomgates said: letters are all lower case Tom Gates for the win! The installer very clearly wrote a capital F at the end of the password but when we entered a lowercase "f", it worked! Thanks so much! 1 Quote Link to comment Share on other sites More sharing options...
ComputerGuy Posted July 25, 2019 Report Share Posted July 25, 2019 Case does not matter in email addresses. Case most certainly does matter in passwords. Quote Link to comment Share on other sites More sharing options...
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