mhopkins2 Posted March 29, 2016 Report Share Posted March 29, 2016 Visited TelMex in Ajijic today about my grade F speed (30 kbs) and they gave me a phone number to call in Mexico City. Unfortunately it's all in Spanish. Does anyone have a number that responds in English? Link to comment Share on other sites More sharing options...
jrm30655 Posted March 29, 2016 Report Share Posted March 29, 2016 Try *2222 and ask for English. TelMex has a service center in the US somewhere. If you hang in long enough you can get there. You used to have to punch 2 to get the internet service. Just use "Internet English" and you will eventually get someone. Link to comment Share on other sites More sharing options...
John Shrall Posted March 29, 2016 Report Share Posted March 29, 2016 From a land line the number is 01-800-123-2222. If the automated attendant is working, wait for the introductory pitch selling Telmex products and then it will you to press 1 if you are calling from the number with the problem or 2 if you're calling from a different number, for example a cell phone. If you do call from a cell it will ask you to enter the 10 digit Telmex land line number. It's a waste of time because they always ask for your number anyway. The next prompt will be to enter 1 for Internet problems or 2 for telephone line service. After entering 1 you will be transferred to a human. Say: ¿Es posible hablar en Inglés? they'll eventually connect you to an English speaking operator. Whatever you want they'll make a report which will take 3-5 days to complete meaning don't call back for at least a week. Link to comment Share on other sites More sharing options...
John-in-Vallarta Posted April 17, 2018 Report Share Posted April 17, 2018 On 2016-03-28 at 7:10 PM, John Shrall said: From a land line the number is 01-800-123-2222. If the automated attendant is working, wait for the introductory pitch selling Telmex products and then it will you to press 1 if you are calling from the number with the problem or 2 if you're calling from a different number, for example a cell phone. If you do call from a cell it will ask you to enter the 10 digit Telmex land line number. It's a waste of time because they always ask for your number anyway. The next prompt will be to enter 1 for Internet problems or 2 for telephone line service. After entering 1 you will be transferred to a human. Say: ¿Es posible hablar en Inglés? they'll eventually connect you to an English speaking operator. Whatever you want they'll make a report which will take 3-5 days to complete meaning don't call back for at least a week. This information from John Shrall remains good information and I followed these steps and was able to have a ticket prepared. Thank you John. Link to comment Share on other sites More sharing options...
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