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I am so pissed off with Apple that I can't see straight. Why oh why, do they make it soooooo difficult to fix something? I spent 45 minutes on the phone with apple support last night because my iPad is disabled. I was speaking in English to an English speaking tech. Ipad is still disabled. Tonight I get an e-mail IN SPANISH asking about my experience. Like, because I'm located in Mexico, I must speak Spanish. Beyond belief and I unloaded on them, in Spanish, and then apologized that there were no accents but, hey, I used an ENGLISH keyboard. Furthermore, they HAVE my e-mail address but have been sending their codes to strictly my iPad which is disabled and my iPhone which is dead. How they do that, I don't know but my e-mail works just fine on every other ANDROID and WINDOWS product I own. Obviously they CAN do it because I received the e-mail about rating their customer service. Just for fun, I did a google search using "Apple sucks" as my search parameters. What fun! So many people with the same issues. This article really hit the nail on the head... https://www.theguardian.com/technology/2016/apr/27/a-brief-guide-to-everything-thats-annoying-about-apple I will never buy another Apple product. Lesson learned. Rant over.