Search the Community

My sister arrived here in September and had Telecable installed on Santa Isabela, Riberas. She has had problems with them but when she left everything was working. She has since gone home. We arrived on Tuesday and we have no internet. I assumed that the modem had died because there is not indication it has power. No lights etc. I went to Telecable on Tuesday and they told me they created a work order and they would be around some time this week. Needing Internet my wife went there today and was told oh no we are not sending someone around. The Internet is being worked on and will be fixed soon. My wife said but the modem is dead, no power. They said no no when Internet back modem will work. My question is this. Hitron CVE-30360. Are there any lights that come on when this modem is plugged in? The electric socket is working. Thanks in advance. I need to know whether they are correct about the modem or whether I need to visit them again with the modem and prove it has no power.