Update: Since my last post I have signed the document at CFE that will start crediting the power generated by the panels. I have a bidirectional meter and it shows 13.6 MWH of power that the panels have generated. I was told by CFE to expect my next bill in March to show the credit. However, that is only part of the problem. I don't believe the solar installer knows what he is doing. We have a Growatt Hybrid Inverter, 2 2.5 KWH lithium phosphate batteries and 8 450 watt solar panels. However 2 solar panels were never connected to the solar array because the installer believed the Growatt SPH 4000TL BL-US could not handle the extra power. I did some research and found this inverter can handle up to 600 Volts DC input which should be adequate for my 8 solar panels. I also believe the installer did not know how to manage the charging/recharging of the batteries. Over the last three days the 2 batteries have been discharging even though we have grid power. The batteries are now completely discharged , so if we lose grid power we have no backup. I need a solar expert that can come to my house and inspect the system and explain to me how it works. I have no documentation, instructions or anything that can help me. I am currently going after the installer thru PROFECO, but that takes time. Can you recommend anyone in Puerto Vallarta that can help me. I have a mechanical engineering degree and my maintenance person has an electrical/mechanical engineering degree. So if we can get someone to help us we can learn how to maintain the system moving forward. Everything is under warranty. if we know how to troubleshoot issues we can maintain the system.
Thanks in advance for any help