Rosa Barerra

Please act according to the information given on your website, You people show Hospital San Antonio del Lago de Chapala is one of the best hospital and the care of the patients is taken at very high level, which is not true. Being admitted to the private ward, if the facility is given as same as general ward then it is of no use to get admitted in Private ward. I hospitalized my son two months back and faced many such issues. I had to shift my son to another hospital due to your staff’s carelessness. I have decided that I will never visit San Antonio del Lago de Chapala nor I will even suggest anyone to come here. You people charge a huge amount beyond the capacity of a patient but do not give any importance to the patients and the facilities. No basic attention given, no changing of bed-sheets and when asked to do so the reply we get is it can't be changed now. The hospital charges a decent amount at a time of admission from insurance availing patients and giving assurance that it will be refunded if there is no use of non-surgical item. But at the time of final bill you people add extra money in that and give the patients a hefty bill. If a person is having low BP and you people get him admitted, immediately after 24 hours you people discharge him and makes a ransom bill without doing any check-up, then it is not fair. There are many such complaints which you people do not focus. This is a poorly managed hospital in Chapala, Mexico.