We had our service installed a week ago after a long struggle to get it done. They said that I have to pay for the cable because the box is down the street. They did not run the cable along the posts and then right across to the house. Instead they ran it down the middle of the street through trees with thick and thin branches which will damage the cable during these heavy winds in summer during thunderstorms. It also lay on top of power lines.
I talked to installer but he ignored it. If I have to pay for all that cable they should install it the correct way according to my wishes since I pay the bill.
Also, our contract we signed is for 70MB, we are lucky to get 20 MB. Even if I sit right next to the modem. Also, the TV streaming is really bad.
I have sent numerous polite emails ... needless to say there is no response.
Think I will give it a month and then not pay for anything, They can cancel the service and collect their modem. Back to Telecable (Izzi) ... cheaper reliable 10MB internet, better TV reception plus a phone .... all together cheaper and better service than ILOX.