I like Tom Kessler, and am grateful for his efforts as part of the group responsible for enticing Ilox into the Lakeside area. I can only imagine the number of hours accrued by Tom (with no compensation) answering questions, fending off aggressive nay-sayers who know nothing of the process particulars, explaining details to many people who seem unable to lift a finger or press a single key to research and learn anything. For that I laud Tom.
But when I hear "No one was expecting 60% of Lakeside to leave town" I have to marvel, because this is a known fact - happens every year, like bird migrations. To the contrary, it seems quite predictable. This sadly reminds me of the GW Bush crowd after 9/11 saying things like "no one could have predicted anyone would fly planes into buildings", especially when the government was staging exercises to encompass that very act, that very day.
All that aside, I fault Ilox only for the almost total lack of communications with their customer base. They issue a sketchy email or two and promise more info, but it never materializes. We hear nothing from them, leaving people like Tom to do all the 'splainin for them. Perhaps they have very little end-user interaction experience as an excuse for this, but come on.... how smart do you have to be to realize people want to be informed of what affects them and their hopes of getting real internet service. C'mon Ilox, talk to us.