We are experiencing a problem with the SOSE Security/Alarm guys in Chapala especially dealing with a guy named Danny Garcia Marquez. The brand new security system was installed by them, but since the day one the system didn't function right. After a month after the installation the low battery beeping sound started. It beeped every 10-15 minutes, which disturbed us during the day and nights. We complained, and two weeks later the SOSE came; charged as additional $900 pesos the service fee. They took away the faulty part and the alarm did not work at all. After a month calling and nagging about it, they return and installed it back, said they tested but found nothing wrong. Two days later we had the same trouble. After another nagging and many phone calls they came and took the same faulty part again. Supposed for a more testing cause they have to stick to the rules and follow the procedures. We were waiting for another month to put back the defective part. Daniel Garcia lied to us and says that they are bringing a brand new board. Yet, after the installation very next night we jumped from the bed 2:00am because of the same problem. After we complain again, one of his technician Herbert says the board was only repaired. And then they removed the faulty part again for an additional 10 days for more testing.
After 12 days Daniel Garcia says that the defective part failed the test and finally we are getting a new logical bad. ( Alto I have heard that story ones before) he stated it will be replaced two days later on Thursday. As common, nobody shows up on that day nor any phone calls when they will come.
I continued calling his phone no answer... trying every day numerous time and when he finally answered he said he will come on Monday. This goes on and on every week.
Getting in contact with Daniel Garcia it's like pulling the tooth, either he doesn't answer the phone or he says he has to hang up. He'll call me back as soon as possible. Right now he's talking to another customer. He never called me back. He has never replied to any of the emails either.
We are getting tired how Daniel Garcia and SOSE guys treating us and we are in the process to hire a lawyer to file a complaint with the Consumer Protection in Chapala and also file complaints against this Company in Guadalajara.
At present it's 10 months since we are waiting to fix this new alarm system, the main logical board, it's missing for a 4 months, and we are still getting the "manana" treatment.
I'm getting upset because we purchased brand new product for $34,500.00 pesos, in addition, we paid $900 pesos for the service (while the product was still brand new) and as of today we have death system, we are still missing a part, no money back.
I would never recommend Daniel Garcia Marquez and SOSE security/alert system.
Clients and new customers Be aware!!!!!!