Thx Ferret, sums it all up. Prepaid March 2018, 2 locations. .....after going into the Ilox Office in late November, 2019 and being told maybe 6 months, mid 2020 before installs would be done in the SJC to Las Fluentes corridor, I was asked at the time if I wanted a refund. Which I declined. My perception was that the office person in Ajijic was following a script that if any one who has paid from the SJC to Las Fluentes comes in, seeking information, ask them if they want a refund. As soon as I mentioned I lived east of SJC, the rep was apologetic, understanding.
So in January I put in for a refund. Its ironic that I've had better communication with the Ilox rep in Ajijic, several emails, making sure I had all the required docs submitted. More communications in a couple of weeks as compared to 3 msg's prior, since March of 2018.