Here here. If any of us ran our businesses or acted this way as employees of a normal business, we would lose our jobs.
When my oldest daughter graduated high school, she worked for a year before going to university. She was one of those kids who was super responsible from an early age, i.e. in high school was the editor of the school newspaper who would stay late on a Friday afternoon to finish the articles her journalism classmates had failed to complete, so everything would be ready to go to press for the school newspaper deadline.
So she got a job as a temp secretary, who would called to work at various offices to fill in for employees who were out sick, or on vacation, or on maternity leave, etc. She was shocked when she got called to work in a federal govt. office and heard her boss spending hours on the phone one day making arrangements for a ski trip for her son. That's the kind of stuff they're doing instead of answering clients' emails or returning phone calls.