My last Volaris experience for a round trip to Texas through Mexico city:
Sat on the tarmac for about an hour due to fog...when we finally got airborn and were close to DF I asked one of the flight attendants about missing my connection...she replied oh not to worry, they will delay your connecting flight as well. Also when we land they will make an announcement that will allow me to get up to the front of the plane before the other passengers. Announcement never came...surprise. Walked to the nearest flight announcement board and couldn't see my connecting flight to Texas..surprise. Walked half a mile to the Volaris ticket booth and waited behind a lady who also missed the connecting flight and she said that they told her that they found a different flight to get to San Antonio....never happened. When I finally get to the counter they tell me that the only way to get to San Antonio was the following day ( not an option for me because I was scheduled to return the same day and didn't arrange for pet sitting ), and because the delay was due to fog they would not pay for anything. I asked to buy a return ticket to Guadalajara and they didn't have any returning flights for the rest of the day. Now I get on the internet looking for a return flight and Aeromexico has one in the afternoon. I ask where Aeromexico ticket counter is and they say to go outside and take a bus. So I walk outside and ask where to catch the bus but was told that I could take the trolly upstairs. I walk upstairs but was stopped from boarding the trolly to the next terminal area because I didn't already have my boarding pass....walk back down to the street for the bus and I asked how much is the bus because I only had 20 pesos in change ( rest of money was large bills ) . Official person told me the bus was 20 pesos....Got on the bus and was informed the rate was 30 pesos...but have a seat anyway. We get to the terminal and the lady with a badge walked me to a place where I could pay the 30 pesos in a machine using a credit card, but all I had was a debit card and it wouldn't accept it. I offered my 20 pesos but she just walked away..
Walked up the the large Aeromexico ticket area....waited in line but when I got to the counter I was told that I needed to go to a small ticket buying office instead. Got there and bought my ticket and was told to check in at the large area where the machine asked me what seat I wanted...no option for a free seat, have to pay for a seat.
Flight back was smooth and comfortable, but what a day.