After getting no good in English to cancel my service, we called and talked in Spanish, It took over an hour talking to four different persons to finally get termination # in Email,I am glad I am done with them, and am happy with my telcel modem again which I had before I went Totalplay, I have Netflix and am watching favorite tv programs on line on Computor..I cancelled total play after being out for a week, and told everytime I called that someone would call to fix, it never happend so I cancelled