For reasons perhaps unique to myself, I have chosen to cancel my subscription to Total play during the first month. With the assistance of a Spanish-speaking friend, we started the process about one week ago by signing a two-page form and submitting a copy of my ID online. We then made an appointment for them to pick up the equipment on Thursday between 2 and 7 pm. They never showed and neither did they come the following day. Calls to TP support were of little help since they claimed they have no means of tracking their service crews. So it's Saturday and I'm still waiting. I did receive a cancellation number but I'm guessing they must pick up the equipment before things are final.
For the record, I had a similar and lengthy struggle to disconnect from DISH Mexico seven or eight years back. Took almost 2 months as I recall.
As for Total Play, their initial installation was sloppy, with the tech deciding to drape the cable along a railing on our upstairs veranda. The team that came to fix that problem also went the extra mile to try to make their modem compatible with my set up (but ultimately failed because of how the modem was internally configured by Total Play).
I've decided that I am happy with WIZZ, which isn't as speedy but meets my needs and has become very reliable over the past several years.