Odd it was closed on the 29th. It closes at 3PM Monday through Friday. They show appointments available tomorrow
Did you make an appointment?
https://citastransporte.jalisco.gob.mx/transporte/client/locationList
Go to your appointment at SECRETARIA DE TRANSPORTE MODULO DE LICENCIAS CHAPALA Paseo Ramón Corona s/n, La Cristianía, 45900 Chapala, Jal.
with your:
Old license
CURP
Passport & b&w copy of picture page Or if you are Mexican your INE and B&W copy
Resident card and b&w copy (N/A Mexican citizens)
Proof of residence & b&w copy (if Telmex bill every page)
Receipt for your payment
You pay at the recaudadora on Degollago in Chapala ask for discount for old age (if you have an INAPAM card take it)
https://www.google.com.mx/maps/place/Recaudadora+Estatal/@20.292676,-103.1943255,15z/data=!4m5!3m4!1s0x842f40badabac0f1:0x3e8eeb8bcbdbec60!8m2!3d20.2904682!4d-103.1867619?hl=en